DigiTech Search

• Deliver timely, high-quality technical support for end users, resolving hardware and software issues in alignment with Group IT standards.
• Provide IT hardware support, including asset organization, tracking, and administration via Jira Hardware Asset Management (HAM).
• Perform hardware and software troubleshooting in collaboration with internal teams and third-party vendors.

A/V Support/Maintenance & Event Collaboration

• Partner closely with the Retail & Workplace Technology team to ensure seamless execution when escalations are required. Experience with Logitech Rally Bar, Google CTL Chromebox for Meetings, and MacBook-based setups is a plus.
• Log incidents, coordinate with vendors on equipment issues, and manage parts replacements.
• Support and execute IT system administration and configuration tasks as needed.
• Collaborate closely with Application Support, 2nd Level teams, and external vendors/partners.
• Assist with IAM activities, including user account creation, access management, and onboarding/offboarding processes.

Requirements:

• 4+ years of hands‑on experience in on-site technical support within a customer-facing environment.
• Strong proficiency with Apple hardware/software and proven troubleshooting skills.
• Hands‑on ability to diagnose and repair conference room A/V ecosystems (e.g., Google Meet hardware, Zoom).
• Experience with Kandji/IRU MDM; knowledge of Intune or Jamf is considered a plus.
• Solid understanding of service desk operations, ticketing systems, and workflow best practices.
• Good knowledge of Google Workspace administration; experience with Okta is a plus.
• Motivated to learn and adopt new technologies and tools.
• Ability to work both independently and collaboratively in a fast-paced, agile environment.
• Excellent communication, customer service, and problem-solving skills.