Desktop Support Engineer (Freelance / Backfill)

Das ist der Job

Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2 #J-18808-Ljbffr

Darum lohnt es sich

Key responsibilities Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote) Troubleshoot and resolve escalated issues from L1 within defined SLAs Support Windows 10/11, macOS, and mobile platforms (iOS, Android) Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) Administer Active Directory, Azure AD, and user lifecycle management Perform device provisioning using tools like Intune / Autopilot / SCCM Diagnose hardware issues and coordinate with vendors for repairs/replacements Support VPN, remote access, and hybrid work environments Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.) Identify recurring issues and contribute to problem management Collaborate with L3 teams, infrastructure, and security teams Assist in IT projects, rollouts, and system upgrades Ensure endpoint security compliance (patching, antivirus, policies) Must have very good customer-facing skills and be well-presented Must have an assertive, confident, positive and professional manner Ability to engage and communicate effectively with colleagues and customers alike Demonstrates independent and proactive thinking Highly organised with the ability to adapt to different working environments seamlessly Builds effective relationships both within the team and across the business scope Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices Must be able to work alone and unsupervised, taking the initiative when necessary Has an understanding and respect for service delivery processes Technical skills required Windows 10/11 troubleshooting, performance tuning, registry, policies macOS basic support and device troubleshooting Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Exchange Online Autopilot: device provisioning and lifecycle management Active Directory: user admin, GPO, account management Remote tools: RDP, TeamViewer, AnyDesk, Beyond Trust.

VDI: Citrix Workspace, VMware Horizon Endpoint security: Defender, antivirus, BitLocker, DLP basics Patch management: OS and application updates Hardware: desktops, laptops, printers, peripherals PowerShell basics: automation and troubleshooting Log analysis: Event Viewer, system and performance logs ITSM tools: ServiceNow, Jira, Remedy Backup & recovery: user data and endpoints File systems: NTFS permissions, shared drives Basic server exposure: AD, DNS, DHCP, Group Policy.

Experience & Qualifications Bachelor’s degree in computer science, Information Technology, or related field (or equivalent practical experience).