Sandbox Interactive
Freelance Support Agent (Chinese Simplified & Traditional) (m/f/d)
Veröffentlicht am
- Gehaltsschätzung
- 24.000–36.000 € brutto/Jahr · KI-Schätzung von Salary Quick anhand von Jobtitel und Ort (Stand 2026-09-28). Arbeitszeit und individuelle Konditionen können den Betrag verändern. Keine Gehaltszusage.
Stellenbeschreibung
Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Chinese Simplified & Traditional to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.
About Sandbox Interactive and Albion Online
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.
Main Responsibilities
•
Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
•
Resolve technical, account, and gameplay queries with empathy and professionalism
•
Escalate complex issues and collaborate with internal teams to ensure thorough resolution
•
Identify and report recurring player issues, suggesting improvements to enhance the player experience
•
Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
•
Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction
Key Requirements
•
Fluency in written and spoken Chinese Simplified & Traditional
•
Solid verbal and written English communication skills for effective internal collaboration and external communication
•
Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
•
Demonstrated empathy, patience, and excellent problem-solving skills
•
Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
•
Deep interest in online games and a genuine desire to help the player community
Additional Information
•
This is a freelance, remote, part-time position
•
All applicants must be 18+ and able to receive international payments
•
Applications must be submitted in English
Ready to Support Albion Online's Community?
If you’re passionate about games, fluent in Chinese Simplified & Traditional, and motivated to provide a great player experience, we’d be happy to hear from you.