CXG group

Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers.

As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high‑end jewelry to cosmetics, luxury watches, automotive, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.

Please note: Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations.

Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.

Responsibilities

• Conduct discreet evaluations of your favorite luxury brands in‑store, online, or sometimes both.
• Provide objective feedback about your experiences.
• Choose assignments that align with your profile and interests.
• Complete questionnaires after each evaluation.
• Comply with all given project objectives and special requirements from the luxury brand we represent.

Qualifications

• Must be 21 years or older.
• Existing client of premium and luxury brands.
• Not contractually engaged with any retail brands, to maintain integrity.
• Punctual, organized, detail‑oriented, reliable.
• Observant, passionate about customer experience.
• No prior experience needed, we look for honest feedback from real customers.