Darum lohnt es sich
Why It Might Be a Fit
Proven experience in both Level 1 and Level 2 IT support roles, strong troubleshooting skills, and excellent communication skills to work effectively with end-users and technical teams.
Requirements
Proven experience in both Level 1 and Level 2 IT support roles
Strong troubleshooting skills and a proactive approach to problem-solving
Excellent communication skills to work effectively with end-users and technical teams
Native German speaker and fluent in English
Familiarity with Microsoft Entra ID (Azure Active Directory administration)
Experience using ServiceNow for ticket and incident management
Ability to work with and learn company-specific deployment and support tools Role Overview
Provide freelance, on-site IT support at the client's Cologne location, delivering both Level 1 and Level 2 technical support services.
What You Will Do
Ensure smooth operation of IT infrastructure, systems, and tools, troubleshoot and resolve hardware and software issues efficiently, and maintain high levels of user satisfaction through effective service delivery.
