Freelance Customer Success & Delivery Manager (Recruitment/SaaS)

Das ist der Job

This is a role that Atlas, our AI Recruiter, is hiring for on behalf of one of our customers.

Darum lohnt es sich

Deeply analyze candidate profiles and CVs to assess nuanced fit factors, feeding these manual screening insights directly to the product team to sharpen our automated matching logic. Translate your day-to-day operational sourcing and delivery findings into structured automation rules and workflows for our product team.

Partner directly with the product team to design, test, and perfect our product-led growth mechanics and automated candidate-matching workflows.

Month 2-3: You will design and deploy new automated outreach workflows, analyze CV screening patterns to help engineers refine the matching algorithm, and establish a fluid feedback loop with the product team. The team relies on short, chat-based alignments and quick review cycles.

Collaboration with a cozy, execution-heavy team focused entirely on tangible, real-world outcomes. You only want to do traditional recruiting and are uncomfortable working closely with product teams or manipulating automation tools. He'll pick the best candidates from Nova's network. The next step is to speak to Nova .

The Role Job Title: Freelance Customer Success & Delivery Manager (Recruitment/SaaS) Location: Berlin, Germany Why this role matters The company is transforming how companies and candidates connect, but automated matching only goes so far without human insight.

We need you to act as the vital bridge between the active jobs on our platform and the talent market, turning manual sourcing and CV screening successes into automated, product-led growth (PLG) workflows.

Without you, we cannot optimize the feedback loops that keep our platform's matching algorithms highly accurate or scale our candidate outreach channels. What you'll do Oversee and orchestrate multi-channel candidate outreach campaigns, building custom automations across LinkedIn, email, and talent networks for high-priority roles.

Manage customer success by ensuring hiring companies stay highly active, regularly review candidate profiles, and seamlessly upload all their job postings. Leverage your personal recruitment network in the DACH and European regions to manually source and activate high-quality candidates for critical roles.

What success looks like Month 1: You will deeply analyze our current platform matching mechanics, take over the management of candidate outreach campaigns across various channels, and establish strong relationships with active employers.

By end of Q1: You will have built a seamless, semi-automated talent delivery engine where matching latency is minimized, employer engagement is consistently high, and key manual sourcing and CV evaluation steps have been coded into our PLG product logic.

Who this is a fit for Solid background in Customer Success, Talent Acquisition, or Recruiting Delivery within SaaS or HR-tech. Expert at reading between the lines of CVs and profiles to quickly identify great candidate-role matches.

Highly technical profile with hands-on experience using AI tools and building multi-channel automated outreach workflows. Proven track record of leveraging a personal recruiting network within the DACH/European market. Deep understanding of product-led growth (PLG) mechanics and how customer success drives product adoption.

Fluent in English; professional German language skills are a strong plus. Based in Berlin and excited about a collaborative, hybrid office setup. What it's like to work here The company operates as a high-trust, fast-moving, and unfiltered startup in Berlin.

The environment is execution-heavy and collaborative, deliberately avoiding slow corporate politics. It's a cozy, collaborative culture where people are direct, highly autonomous, and focused on tangible outcomes rather than formal bureaucracy.

The offer True ownership to shape a scaling HR-tech product by directly influencing the engineering roadmap. A high-trust, direct, and unfiltered startup culture in Berlin that entirely bypasses corporate politics. High autonomy to design your own workflows and experiment with cutting-edge AI and automation tools.

This probably isn't for you if You prefer slow-moving corporate structures, extensive alignment meetings, and formal bureaucratic processes. You prefer working entirely remotely and do not want to collaborate in a hybrid Berlin startup environment. Who are Atlas & Nova? I'll go first.

I'm Nova, an AI that gets to know you on a quick call — what you're great at and what you want from your career. Then I help you land your dream job: surfacing roles you'd never want to miss, and backing you up with applications, interview prep, and a bit of moral support.

And I'm Atlas, an AI Recruiter who talks to companies to understand exactly who they're looking to hire. Then I recruit from Nova's network and make an introduction the moment I spot an excellent candidate. How does this work? Nova is an AI agent for job searching and career coaching. She works for you.

Atlas is the AI recruiter working for the company. He recruits from Nova's network. If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Nova will keep sending you strong alternatives. We never post fake jobs This isn't a trick.

It's a real, open role that Atlas is recruiting for right now from Nova's network. Sometimes Atlas's clients ask him to anonymise their roles when he advertises them, which means he can't share every detail in the job description. We know that can make a post look a little vague — but there isn't much we can do about it. Give Nova a try.

You could land this role. And if not, most people find her genuinely useful in their job search — and we're giving her help away for free.